Credits & Refund policy
Last updated: 15 October 2026
How credits work
One credit = one confirmed salon booking. Packs: 1 credit for 1,000 IQD; 10 for 9,000 IQD; 20 for 17,000 IQD. Prices include all our fees; the salon's own service price is paid to the salon directly.
You only pay for a confirmed booking
When we start calling, one credit is put on hold. It is used only if the salon confirms a time inside your window. If the salon doesn't answer, has no slot, or can't take you, the hold is released and the credit stays in your balance automatically.
If the salon cancels or the booking falls through
If the salon cancels or the booking falls through after confirmation (for example the salon says they never got it), message us within 7 days and we'll return the credit.
If you cancel
You can cancel through us before the appointment; the credit used for that booking is not returned, because the salon call already happened.
Unused credits
Credits are valid for 12 months. Within 30 days of purchase you can ask for a cash refund of unused credits to the same FIB / FastPay wallet you paid from. Pack discounts are recalculated: a refund is the amount paid minus used credits at the single price (1,000 IQD each), never below zero.
How refunds are paid
Back to the original payment method only. We aim to process within 5 working days of approval.
What we can't refund
The salon's service price, deposits the salon asks for, or anything paid to the salon directly.
Operating entity
Al Masar Al Saree, Erbil, Kurdistan Region of Iraq. KRG Ministry of Trade licence no. 22472.